Retail Teller I


CenterState Bank

This position is responsible for, but not limited to, being the all-important front line ambassador of CenterState Bank. Has powerful influence on the perception of the Branch to new and existing customers. Performs all paying and receiving cash functions of the Branch. Must possess excellent verbal and communication skills and work well with deadlines. Must adhere to all of the Bank’s policy and procedures while maintaining accuracy, consistency, and security.

This position is expected to perform the specific duties, tasks, and responsibilities as outlined below:

Perform Paying and receiving cash functions of the Branch

Cash checks and process withdrawals

Receive deposits into accounts

Verifies customer’s account balances

Examines checks for proper endorsements

Protects Bank by being alert to signs of fraud

Processes Loan payments

Scans items for Branch capture

Processes work from night depository bags

Maintains proper dual control

Place holds on accounts for uncollected funds

Balances cash drawer

Delivers Quality Customer Service

Answer phone calls within three rings

Assist customers by guiding them to proper personnel to address concerns

Attend all Training as defined by Management

Will assist Branch Team in achieving deposit, loan and investment goals

Cross sells banking Products and services

Participates in campaigns and sales cycle

Actively seeks opportunities for new deposit growth

Refers business to CenterState Bank subsidiaries

Able to lift heavy coin

Ensure that the Bank’s policies and procedures, code of conduct, and regulatory guidelines are strictly complied with

Provide assistance to other employees by liaising with them through healthy and positive interactions

Be involved in performing marketing endeavors/efforts

Continuously update skills by participating in professional training

Seek opportunities to improve skills through cross-training offered by the Bank

All other tasks, responsibilities or duties, as directed by management

Proficient with general office machines and programs to include Microsoft Office Word, Excel, Outlook, and other software that might be utilized in the department

Ability to use the computer efficiently and the capacity to learn new software programs as they are rolled out by the Bank

Must have good knowledge of business English, including spelling and punctuation

Must possess basic English language skills in order to write and speak clearly, and effectively with coworkers and customers

Must be well-organized, accurate, and attentive to detail

Must be cooperative and willing to assist coworkers and customers on a regular basis

Must have effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others

Must possess excellent multi-tasking skills and be able to function well under pressure

Must be able to remain composed under pressure and respond to customer and coworker concerns regularly

Must have a keen eye for detail and follow instructions to the letter

Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times

Must be able to remain seated or work standing in a confined area on a computer for a minimum of four (4) hours each work day

Must be able to constantly use hands and fingers to enter data through or on a computer or answer a phone throughout most of an eight (8) hour shift

Must be able to walk frequently throughout the day to obtain supplies from other areas in the Bank and to cover for other employees, on break or on lunch

Must be able to use hands and fingers to count money throughout each workday

Must be able to hear and communicate with coworkers and customers throughout the day

May need to lift up to 25 pounds one to two times a day to perform job

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position may require regular before/after normal business hours, or regular out-of-town travel.

Must be able to function in a professional, business office environment and act and dress appropriately for same, consistent with the Bank’s grooming and dress codes

Must demonstrate excellent interpersonal skills with customers and coworkers

Must be willing to function as a team member

Must be willing to demonstrate commitment to CenterState Bank’s mission and goals

High School diploma or equivalent

Successful completion of in-house training program or other approved program

Excellent verbal and written communication skills

Computer Literate

Sales Experience desired

Problem solver, resourceful, independent

Optimistic, enthusiastic

Must be a self-starter and able to work independently.

Must be able to work at a faster than average pace and able to multi-task

Must possess basic language skills to write and speak clearly, effectively, and appropriate to business standards

Must have the ability to perform mathematical calculations necessary to execute the duties of the job

Must be able to make sound decisions, have the ability to recognize potential problems, and take corrective action

Must be well-organized, accurate, and attentive to detail

Must stay abreast of department and company policies/changes and be adaptable to those changes

Must be cooperative and willing to assist others

Must be professional in appearance

Regular attendance is necessary

Attentive to details

Organized, careful. Multi-tasked

Confident, competitive, communicative

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